Object of activity Sabio Cosmetics SRL

Online payments by card

In the case of online payments by card, the services payment on this website is made by means of the online payment solutions offered by Romcard SA.

To eliminate the risk that you data might be acquired and abusively used by third persons:

Sabio Cosmetics SRL and Romcard SA guarantees the security of computer systems.

Information regarding the bank card data (card number, expiry date, etc.) is not transferred or stored at any time on the Sabio Cosmetics SRL server or on the Romcard SA servers.

In the case of the 3D Secure system for payments with Visa or MasterCard, the data related to your card are entered directly into the Visa or MasterCard systems, and if your card was issued by a bank certified in the 3D Secure system, authorization of the transaction is done only after your authentication in this system – entering a secret code/ password, known only by you, similar to the PIN code in ATM transactions.

WITHDRAWAL AND RETURNS POLICY

This Withdrawal and Returns Policy applies to products purchased through the online store www.sabiocosmetics.ro and supplements the Terms and Conditions available on the website.

1. Right of withdrawal

The consumer has the right to withdraw from the distance contract, without having to provide any reason for the decision to withdraw, within 14 calendar days, under the conditions provided by Romanian Government Emergency Ordinance No. 34/2014 on consumer rights in contracts concluded with professionals, as subsequently amended and supplemented.

For the purposes of this policy, “consumer” means any natural person or group of natural persons acting for purposes outside their trade, business, craft or professional activity, as defined by the applicable legislation.

The withdrawal period expires 14 calendar days after the day on which the consumer, or a third party indicated by the consumer other than the carrier, acquires physical possession of the products.

In the case of an order consisting of several products delivered separately, the 14-day period is calculated from the date on which the consumer, or a third party indicated by the consumer, acquires physical possession of the last product.

The exercise of the right of withdrawal is not conditional upon the existence of a defect, lack of conformity or delivery error.

2. How to exercise the right of withdrawal

In order to exercise the right of withdrawal, the consumer must inform Sabio Cosmetics of the decision to withdraw before the expiry of the 14-day withdrawal period.

The consumer may exercise the right of withdrawal through the electronic withdrawal function available on the website by accessing the option “Withdraw from the contract here” [insert direct link to the withdrawal function].

After submitting the withdrawal statement through the electronic function, the consumer will receive, without undue delay and on a durable medium, confirmation that the withdrawal statement has been received, in accordance with the law.

The consumer may also communicate the decision to withdraw by means of an unequivocal statement sent to the following email address:

[email protected]

or may use the model withdrawal form available on the website [insert link to the form].

Use of the model form is not mandatory.

For the purpose of identifying the order and processing the request, the withdrawal communication must contain sufficient information to identify the consumer and the contract/order in respect of which the right of withdrawal is being exercised.

It is sufficient for the communication concerning the exercise of the right of withdrawal to be sent before the expiry of the 14-day withdrawal period.

3. Returning products after exercising the right of withdrawal

Where the right of withdrawal is exercised, the consumer must return the products to Sabio Cosmetics without undue delay and no later than 14 days from the date on which the decision to withdraw from the contract was communicated.

The deadline is met if the products are dispatched before the 14-day period has expired.

Products must be returned to the following address:

Sabio Cosmetics
Șos. București-Ploiești No. 180K
Sector 1, Bucharest
Romania

Products may be returned using a courier service selected by the consumer.

The consumer shall bear the direct costs of returning the products, except where Sabio Cosmetics has agreed to bear those costs or where the return is due to a lack of conformity attributable to Sabio Cosmetics and the return costs must be borne by the seller under the applicable legislation.

No prior approval from Sabio Cosmetics is required in order to exercise the statutory right of withdrawal.

4. Condition of returned products

The consumer is only liable for any diminished value of the products resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the products.

Products must be adequately packed in order to be protected during transport.

Where the handling of the products has exceeded what is necessary to establish their nature, characteristics and functioning and has resulted in a diminished value, Sabio Cosmetics may take such diminished value into account, in accordance with the law.

This provision is without prejudice to situations where one of the statutory exceptions to the right of withdrawal described below applies.

5. Products exempt from the right of withdrawal

In accordance with the applicable legislation, the right of withdrawal does not apply, among other cases, to the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and which have been unsealed by the consumer.

This category may include certain cosmetic and personal care products where, due to their nature, packaging and manner of use, they can no longer be resold for objective health protection or hygiene reasons once unsealed.

Accordingly, for products falling within this statutory exception, the right of withdrawal can no longer be exercised once the products have been unsealed.

The mere opening of the outer transport packaging does not, in itself, result in the loss of the right of withdrawal.

The applicability of this exception will be assessed according to the nature of the product and the specific condition in which it is returned, in compliance with the legislation in force.

The exceptions to the right of withdrawal do not limit the consumer’s rights in the case of a non-conforming, defective or incorrectly delivered product.

6. Refunds in the event of withdrawal

Where the right of withdrawal has been validly exercised, Sabio Cosmetics will refund the amounts received from the consumer for the products subject to withdrawal, in accordance with the law.

In the event of withdrawal from the entire contract, Sabio Cosmetics will also refund the initial delivery costs, up to the cost corresponding to the least expensive standard delivery method offered by Sabio Cosmetics.

Where the consumer has chosen a delivery method that is more expensive than the standard delivery method offered by Sabio Cosmetics, the additional costs resulting from that choice will not be refunded.

In the event of withdrawal in respect of only part of the products in an order, the initial delivery costs will be refunded only to the extent that, taking into account the specific circumstances of the order and the applicable delivery cost structure, those costs would have been lower if only the products retained by the consumer had originally been ordered.

The refund will be made without undue delay and, in any event, no later than 14 days from the date on which Sabio Cosmetics is informed of the consumer’s decision to withdraw from the contract.

Sabio Cosmetics may withhold the refund until it has received the returned products or until the consumer has supplied evidence that the products have been sent back, whichever occurs first.

The refund will generally be made using the same means of payment as those used by the consumer for the initial transaction, unless the consumer has expressly agreed to another method of refund, provided that such method does not incur any fees for the consumer.

For orders paid by card, the refund will generally be made using the same payment method.

For orders paid in cash or cash on delivery, the refund may be made by bank transfer to the bank account indicated by the consumer.

7. Non-conforming, defective or incorrectly delivered products

The statutory 14-day right of withdrawal is distinct from the consumer’s rights in the event of lack of conformity of the products.

If the consumer receives a product different from the one ordered, a damaged product, or considers that the product is non-conforming, the consumer is requested to contact Sabio Cosmetics at:

[email protected]

In order to enable the matter to be handled as quickly as possible, the consumer may provide the order number, the name of the product and, where relevant, photographs or other information allowing the matter to be assessed.

Complaints concerning the quality or conformity of products will be assessed in accordance with the applicable legislation and the relevant internal verification procedures.

The fact that the existence of a lack of conformity is not confirmed following verification does not affect the consumer’s separate right to exercise the statutory right of withdrawal within the applicable period, provided that the conditions for exercising that right are met and none of the statutory exceptions applies.

The consumer’s rights in the event of lack of conformity are not limited to the 14-day period applicable to the right of withdrawal and shall be exercised in accordance with the applicable legislation governing the sale of goods.

8. Contact

For information regarding the exercise of the right of withdrawal, product returns or complaints concerning product conformity, you may contact us at:

Email: [email protected]
Return address: Șos. București-Ploiești No. 180K, Sector 1, Bucharest, Romania.

Phone : 0215559398

Copyright and use of the materials contained on the website www.sabiocosmetics.ro

The website www.sabiocosmetics.ro and materials on this website are protected by intellectual property rights. These include: trade names, copyrights and trademarks, including the name “Sabio”, “Sabio Cosmetics”, “Bioactiv” and the logo “Sabio Cosmetics SRL”. These are marks held by Sabio Cosmetics SRL. Materials protected by intellectual property rights include: website design, graphics, pictures, images, articles, stories and other materials available on the website Sabio Cosmetics SRL (hereinafter named “Website materials”). The Website Materials can be reproduced, distributed, published or publicly presented based on a written previous agreement from Sabio Cosmetics SRL.

Links to other websites 

On the website www.sabiocosmetics.ro there are links to other websites that are not under our control. Sabio Cosmetics SRL is not in any way liable for the information or materials provided on websites of third parties. We recommend that you read the use terms and confidentiality statements of all third party websites before using such websites or sending personal data or any other information on or by means of these websites.

Links from other websites to the Sabio Cosmetics SRL website

Inserting links from the website of thirds to www.sabiocosmetics.ro requires the previous written approval of Sabio Cosmetics SRL. If you wish to have a link from other website to the Sabio Cosmetics SRL website, please contact us by e-mail.

Limitation of liability

According to the legislation in force, Sabio Cosmetics SRL cannot be held liable for any direct, indirect, subsidiary or other damages, including, but not limited to, material damages, loss of use, loss of business, economic loss, data loss or profit loss, arising out of or in connection with the use or access, or the inability to use or access the website www.sabiocosmetics.ro or its content.

Sabio Cosmetics SRL will make reasonable efforts to ensure that the information and materials provided on this website are correct. However, Sabio Cosmetics SRL cannot guarantee the accuracy of all information and materials and assumes no responsibility or liability for the accuracy, integrity or authenticity of the information and materials contained on this site. We do not warrant that the operation of this Site will be uninterrupted or error-free, or that this website is free of viruses or other components that may be harmful to equipment or software. Sabio Cosmetics SRL does not guarantee that the web site will be compatible with the equipment and software used by you and does not guarantee that it will be available at all times or at any specific time.

The information supplied by Sabio Cosmetics on the website www.sabiocosmetics.ro and by means of other social media channels are for strictly personal use and interest. The website is not conceived to offer professional medical advice or treatment for any type of condition. You should not use our website or our advice to treat medical conditions or to self-diagnose. We recommend that you consult your family physician for any type of health issues before using the aromatherapy or any other Sabio product.

Restricting or blocking access to the Sabio Cosmetics SRL website due to the violation of the Terms of use of the site

In case of violation of these Terms of Use of the Website, especially in the case of the use of the Sabio Cosmetics SRL website or of the individual elements of the Sabio Cosmetics SRL website for purposes other than those provided, access to the Sabio Cosmetics website SRL can be restricted or blocked.

Sabio Cosmetics SRL generally reserves the right to modify, in whole or in part, block, or discontinue the Sabio Cosmetics SRL website or its content at any time and for any reason.                                                                               

Reconciliation and copyrights

If you identify any copyright infringement related to the content on this site, or if you have issues with an order that cannot be resolved by email or by the person you are discussing with, you may contact us for a free internal conciliation with Mrs. Larisa Bichir, [email protected].

Guarantee

According to Art. 4 – section 1, letter e of GEO 34/2014 and Art. 5-18 of Law no. 449/2003, products traded on our website benefit from the legal guarantee of conformity, which is of 24 months as of the purchase date, for extended use products. During the first 6 months of the purchase, the consumer does not have to prove the lack of conformity, it is considered that it has existed at the purchase date. For the period following the 6 months up to 2 years, the lack of conformity shall be proven by the consumer.

Social network and interactive instruments

Certain facilities on our Site may give you the opportunity to interact with us and others. These may include blogs, message boards, messaging functionality, chat functionality, and creating community profiles. When using these features, you should be aware that any information you submit, including your name, location and email address, may be publicly available to others. We are not responsible for the information you choose to present through these interactive features, and we strongly recommend that you do NOT disclose sensitive Personal Information (such as health or credit card information) through these features. If you use these features, your Personal Information may remain on the Site even after you no longer use the Site.

Security
We take reasonable organizational, technical and administrative measures to protect the Personal Information under our control. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you notice that the security of an account you have with us has been compromised), please notify us immediately of the issue by contacting us according to the Contact section.

Use of the website by children
The website is not intended for persons under the age of eighteen (18) years and we request that such persons do not transmit Personal Information through the Website.

Disclaimer

The site www.sabiocosmetics.ro is for informational purposes. Although we strive for the highest accuracy of the published information, Sabio Cosmetics SRL cannot be held liable for any damages that may arise from applying some tips or suggestions published in the articles. Never make medical decisions, or about nutrition or personal care without consulting a specialist in these areas.

Sometimes it happens, despite our efforts to present you with correct information, that the printed or online edition, contain typing errors. You must understand that these errors are not intended and Sabio Cosmetics SRL cannot be held responsible for them.

Certain links on this website may lead you to other websites. These websites are not under the control of www.sabiocosmetics.ro and are not approved in any way by us. They are offered only for informative purpose. If you decide to visit any other website leaving from a link offered by www.sabiocosmetics.ro, do this on your own risk and it is your responsibility to take all measures of protection against viruses and other destructive elements.

www.sabiocosmetics.ro takes steps to give you a pleasant and safe visit to its website, but cannot be held responsible for computer problems that may affect the access or upload speed of the site or certain pages from the site. Always use an anti-virus program to prevent any kind of problems.