Terms & Conditions

Object of activity Sabio Cosmetics SRL

Online payments by card

In the case of online payments by card, the services payment on this website is made by means of the online payment solutions offered by Romcard SA.

To eliminate the risk that you data might be acquired and abusively used by third persons:

Sabio Cosmetics SRL and Romcard SA guarantees the security of computer systems.

Information regarding the bank card data (card number, expiry date, etc.) is not transferred or stored at any time on the Sabio Cosmetics SRL server or on the Romcard SA servers.

In the case of the 3D Secure system for payments with Visa or MasterCard, the data related to your card are entered directly into the Visa or MasterCard systems, and if your card was issued by a bank certified in the 3D Secure system, authorization of the transaction is done only after your authentication in this system – entering a secret code/ password, known only by you, similar to the PIN code in ATM transactions.

Giving up on order

The Sabio Cosmetics Customer, hereinafter named “consumer”, has the right to give up the purchased products, without having to justify the decision to renounce and without incurring costs other than those provided in Art. 13, paragraph (3) and Art. 14 of G.E.O. No. 34/2014, within 14 days as of the day on which they physically received the products. According to the legislation in force, renouncing on the purchase is applicable only to natural person customers.

The consumer must verify the order received and notify Sabio Cosmetics if he/she has found differences, errors or non-compliances (withdrawal period). Products returned on quality grounds will be evaluated by Sabio Cosmetics based on internal procedures and if quality problems are not found, their value will not be refunded.

Only the products purchased from the website www.sabiocosmetics.ro and not in compliance with the specifications on this website at the time of purchase or products sent incorrectly by Sabio Cosmetics can be returned. The returned products must be in the same status in which they were delivered, in the original packaging, with all the accessories, with the labels intact and the documents that accompanied them, packed properly for the protection during the transport. No used products or incomplete sets will be returned.

In order to exercise the right of withdrawal, the consumer must inform Sabio Cosmetics before the expiry of the withdrawal period, about the decision to withdraw from the contract, using the Return Form, which can be downloaded HERE or which can be requested through email. If you do not have the possibility to fill in the form, it can also be filled in by a Sabio operator, who will ask for your data by phone. The missing data in this form may lead to the impossibility of reimbursing the value of the products.

You must send the Return form first by e-mail to [email protected] and then, together with the returned products, to the address 180K, Sos. București-Ploiești, 1st District, Bucharest, Romania.

Returning the products to Sabio Cosmetics will be done by the same method of transport by which it delivered the products to the consumer, or by another method chosen in agreement with Sabio Cosmetics. Products that have physical changes (damaged, unpacked, broken seals, etc.) that cannot be resold cannot be returned.

Sabio Cosmetics will reimburse the consumer for the value of the returned products within a maximum of 14 (fourteen) calendar days from the date of delivery of the returned products, including the costs of delivery, if he/ she returns the entire order and exclusively the cost of the delivery if he/ she returns only part of the order. The reimbursement date can be postponed until Sabio Cosmetics receives the products back or until it has received proof from the consumer that he/ she has sent the products back, the closest date being valid.

The value of the products shall be reimbursed to the consumer, as follows:

  • for orders paid by card, by return to the account from which the payment was made;
  • for orders paid in cash, by bank transfer in the account indicated by the consumer in the Return Form.

Copyright and use of the materials contained on the website www.sabiocosmetics.ro

The website www.sabiocosmetics.ro and materials on this website are protected by intellectual property rights. These include: trade names, copyrights and trademarks, including the name “Sabio”, “Sabio Cosmetics”, “Bioactiv” and the logo “Sabio Cosmetics SRL”. These are marks held by Sabio Cosmetics SRL. Materials protected by intellectual property rights include: website design, graphics, pictures, images, articles, stories and other materials available on the website Sabio Cosmetics SRL (hereinafter named “Website materials”). The Website Materials can be reproduced, distributed, published or publicly presented based on a written previous agreement from Sabio Cosmetics SRL.

Links to other websites 

On the website www.sabiocosmetics.ro there are links to other websites that are not under our control. Sabio Cosmetics SRL is not in any way liable for the information or materials provided on websites of third parties. We recommend that you read the use terms and confidentiality statements of all third party websites before using such websites or sending personal data or any other information on or by means of these websites.

Links from other websites to the Sabio Cosmetics SRL website

Inserting links from the website of thirds to www.sabiocosmetics.ro requires the previous written approval of Sabio Cosmetics SRL. If you wish to have a link from other website to the Sabio Cosmetics SRL website, please contact us by e-mail.

Limitation of liability

According to the legislation in force, Sabio Cosmetics SRL cannot be held liable for any direct, indirect, subsidiary or other damages, including, but not limited to, material damages, loss of use, loss of business, economic loss, data loss or profit loss, arising out of or in connection with the use or access, or the inability to use or access the website www.sabiocosmetics.ro or its content.

Sabio Cosmetics SRL will make reasonable efforts to ensure that the information and materials provided on this website are correct. However, Sabio Cosmetics SRL cannot guarantee the accuracy of all information and materials and assumes no responsibility or liability for the accuracy, integrity or authenticity of the information and materials contained on this site. We do not warrant that the operation of this Site will be uninterrupted or error-free, or that this website is free of viruses or other components that may be harmful to equipment or software. Sabio Cosmetics SRL does not guarantee that the web site will be compatible with the equipment and software used by you and does not guarantee that it will be available at all times or at any specific time.

The information supplied by Sabio Cosmetics on the website www.sabiocosmetics.ro and by means of other social media channels are for strictly personal use and interest. The website is not conceived to offer professional medical advice or treatment for any type of condition. You should not use our website or our advice to treat medical conditions or to self-diagnose. We recommend that you consult your family physician for any type of health issues before using the aromatherapy or any other Sabio product.

Restricting or blocking access to the Sabio Cosmetics SRL website due to the violation of the Terms of use of the site

In case of violation of these Terms of Use of the Website, especially in the case of the use of the Sabio Cosmetics SRL website or of the individual elements of the Sabio Cosmetics SRL website for purposes other than those provided, access to the Sabio Cosmetics website SRL can be restricted or blocked.

Sabio Cosmetics SRL generally reserves the right to modify, in whole or in part, block, or discontinue the Sabio Cosmetics SRL website or its content at any time and for any reason.                                                                               

Reconciliation and copyrights

If you identify any copyright infringement related to the content on this site, or if you have issues with an order that cannot be resolved by email or by the person you are discussing with, you may contact us for a free internal conciliation with Mrs. Larisa Bichir, [email protected].



According to Art. 4 – section 1, letter e of GEO 34/2014 and Art. 5-18 of Law no. 449/2003, products traded on our website benefit from the legal guarantee of conformity, which is of 24 months as of the purchase date, for extended use products. During the first 6 months of the purchase, the consumer does not have to prove the lack of conformity, it is considered that it has existed at the purchase date. For the period following the 6 months up to 2 years, the lack of conformity shall be proven by the consumer.

Social network and interactive instruments

Certain facilities on our Site may give you the opportunity to interact with us and others. These may include blogs, message boards, messaging functionality, chat functionality, and creating community profiles. When using these features, you should be aware that any information you submit, including your name, location and email address, may be publicly available to others. We are not responsible for the information you choose to present through these interactive features, and we strongly recommend that you do NOT disclose sensitive Personal Information (such as health or credit card information) through these features. If you use these features, your Personal Information may remain on the Site even after you no longer use the Site.

We take reasonable organizational, technical and administrative measures to protect the Personal Information under our control. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you notice that the security of an account you have with us has been compromised), please notify us immediately of the issue by contacting us according to the Contact section.

Use of the website by children
The website is not intended for persons under the age of eighteen (18) years and we request that such persons do not transmit Personal Information through the Website.


The site www.sabiocosmetics.ro is for informational purposes. Although we strive for the highest accuracy of the published information, Sabio Cosmetics SRL cannot be held liable for any damages that may arise from applying some tips or suggestions published in the articles. Never make medical decisions, or about nutrition or personal care without consulting a specialist in these areas.

Sometimes it happens, despite our efforts to present you with correct information, that the printed or online edition, contain typing errors. You must understand that these errors are not intended and Sabio Cosmetics SRL cannot be held responsible for them.

Certain links on this website may lead you to other websites. These websites are not under the control of www.sabiocosmetics.ro and are not approved in any way by us. They are offered only for informative purpose. If you decide to visit any other website leaving from a link offered by www.sabiocosmetics.ro, do this on your own risk and it is your responsibility to take all measures of protection against viruses and other destructive elements.

www.sabiocosmetics.ro takes steps to give you a pleasant and safe visit to its website, but cannot be held responsible for computer problems that may affect the access or upload speed of the site or certain pages from the site. Always use an anti-virus program to prevent any kind of problems.

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Last update: 1 September 2023
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